Client Satisfaction Survey

At bgl we are committed to providing the best service to our customers. An important step to help improve our service is to listen to you, our customers, about what can be done to serve you better.

We appreciate your loyalty and support and want to ensure we meet and surpass your expectations. Kindly take a moment to fill out the questionnaire as your oebjective answers will assist greatly to serve you better.

Personal Details

* Surname :	A value is required.	* Other Names :	A value is required.
Phone No :		* Email :	A value is required.Invalid format.

Others

How did you hear about bgl Securities Ltd?	Friend Web Site Magazine Others
How long have you known our Company?
Who was or is your account officer :
Do you know we now have 17 branches :	Yes No If "No", please click on the Contacts to get full details and addresses.

Top 5 Gainers

Full Gainers List

Top 5 Losers

Full Losers List

Branches:

Do you feel comfortable doing business with us?	Very Comfortable Comfortable Somewhat Comfortable Not Comfortable
In service delivery, kindly rate Staff attitude in :
Being courteous and helpful	Excellent Good Poor
Being quick and efficient	Excellent Good Poor
Giving clear explanations and instructions	Excellent Good Poor
Giving prompt and timely response to phone enquiries	Excellent Good Poor

How responsive were we to your needs?	Very responsive Somewhat responsive Not responsive
How will you rate our reliability and partnership in all your transactions with us?	Very responsive Somewhat responsive Not responsive
Does our service delivery make you feel secure that this is the right company to handle your investments ? If no, kindly give reasons :	Yes No
Do we value your loyalty as a client ?	Yes No
Are we readily listening to your individual point of view ?	Yes No
Are we polite and courteous in meeting your individual needs ?	Yes No
Do we have rigid or flexible service ?	Yes No
How do you perceive our recent rebranding and expansion ?	Original Excellent Good Fair Poor
Do you feel we have taken any bold step to ensure that the interests of our customers are protected even in the midst of challenges ?	Yes No
Do you usually get a consistent response overall ?	Yes No
Do you get follow-up calls from us ?	Yes No
How do we execute your instructions or mandates ?	Exactly as required We don't follow instructions We call you to notify you of any changes
Do you get full support from our Staff ?	Yes No
Would you refer your friends or family to *bgl* ?	Yes No
Do you normally get our Research Report ?	Yes No Click here to register for Research Report
How would you like to be contacted ?	Email Telephone Visit
Please list top three reasons you initially became a client of bgl Securities and additional instructions you would like to see in place

Active Listener

A member of BGL Group

Client Satisfaction Survey

Top 5 Gainers

Full Gainers List

Top 5 Losers

Full Losers List